Expertise

Our internal and support staff is the heart of our expertise. They not only understand the nuts and bolts of claims and risk management but also have the vision to see the implications of process changes. This is because our staff possesses interdisciplinary experience that spans financial, systems, legal and regulatory functions, often working in a team environment to bring solutions to multifaceted areas where improvements are sought. We invite you to take a closer look by first meeting the three principals of RMG, our staff and finally the consultants on whom we most often rely.

Principals

  • Dale Frediani

    dfrediani@insuranceaudits.com

    Summary: Dale is a recognized property and casualty insurance claims executive whose leadership style effectively balances a pragmatic management approach with strong organizational and technical skills. He has pioneered innovative approaches to large claim adjustments and litigation evaluation and management. As a Principal of RMG Consultants, he brings his extensive and successful claims expertise.
  • Experience: With a career, which spans over 30 years, Dale has built and managed many departments. As a First Vice President, Dale’s expertise covers property claims, General Property/Casualty claim management, special investigation needs, recovery management and programs, large loss measurement and adjustment; quality/best practices audits and training, litigation and dispute resolution.
  • Products: Dale’s background provides the ability to audit files and accounts, develop training programs to improve customer service and business retention, claim handling, and quality and expense control. Dale has also served as an expert witness in litigations involving allegations of bad faith, and as an arbitrator and appraiser in disputes between insurers, their reinsurers and their policyholders. He is a member of ARIAS-US.
  • George P. Garris, MBA

    ggarris@insuranceaudits.com

    Summary: An Operational Executive with strong Financial, Systems, Claims and Operations experience in the Property and Casualty Insurance industry. Have accomplishments as a leader of professionals and as an individual contributor. George is skilled at building and training new teams of employees and utilizing databases to benchmark operational performance. George managed a staff of fifty employees to process over $2 billion in claims, annually. Assembled and proposed a $40 million Claims Division operating budget and developed a $6 million departmental operating expense budget. Controlled daily loss funding and claims handled for 180 Independent Third Party Administrators (TPAs). Managed interaction between Reliance and Corporate Systems to review, analyze and load claim data. He has managed State and Bureau Compliance functions. Design policy feeds from MGAs and Program Managers, and performed internal audits. Maintained oversight of the internal claims system (WINS) including claims coding and vendor table maintenance. George participated in contract negotiations, marketing presentations, pricing decisions, and capital budgets. Financial responsibilities included Treasurer of Third Party Administrator, approving cash disbursements, booking claim financials, and closing loss fund escrow accounts.
  • Experience: George’s 25 years experience spans all aspects of a backroom operation. As a Claims Vice President, he built departments to control and audit financial statements and budgets, control data flows from external sources and perform state reporting and bureau compliance functions. These experiences have contributed to his ability to develop statistical tools for benchmarking.
  • Products: Administrative, financial, system, and statistical audits; report design to extract data from the system to identify areas of strength and weakness; design programs to address cost control issues.
  • John L. Saulino

    jsaulino@insuranceaudits.com

    Summary: Results oriented, Senior Claims Executive with broad experience in managing and handling all lines of business. John oversees all facets of due diligence engagements, audits, and Best Practices projects. John serves as Team Leader on major projects for RMG clients who include reinsurers, insurers and self-insured companies. In addition, he has often been sought out to perform the Lead or Team Leader function for another consulting company with whom RMG has a strategic relationship. John has been complimented by clients and team members for having the knowledge and leadership to bring together participants from diverse backgrounds into a unified and productive group in order to deliver difficult and time sensitive projects to successful conclusions.
  • Experience: As a former industry Senior Vice President Claims with more than 30 years of experience in the Casualty, Excess and Reinsurance industry, John is experienced in all Casualty lines including Excess and Surplus, Environmental, Products, and Professional claims and has operated in both the Domestic and International markets. John has given well-received lectures to the Reinsurance Association of America, Excess & Surplus Lines Claims Association and the International Reinsurance Underwriters. He has also authored an article on Best Practices. John has been a long time member of the Excess and Surplus Lines Claims Association where he was formerly a on the Board of Directors and held various officer roles for the organization.
  • Products: John, a recognized industry leader, specializes in Claims Management, Complex Auditing and Analysis, Litigation Management and Control, Best Practices Development, and Due Diligence. He also specializes in claims auditing for the specific purpose of Litigation Support including Expert Witness testimony regarding industry custom and practice handling. John is often asked to represent carriers in Bad Faith Litigation. He also has been engaged as an Arbitrator in disputes between carriers and reinsurers.

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